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What are some important things to know about booking our services?
First of all, our goal is provide high quality service to help your business thrive even during turbulent times. When you contact us, we pledge to respond to you in a timely manner and offer you a fair quote that reflects the value that our services will bring to your organization. We aren't the lowest cost service provider. Neither are we the most expensive.
Secondly, we will spend about 15 to 20 minutes with you on the phone to help you pinpoint your needs so that we can offer you the best approach to achieve the results you desire. After we have spoken with you on the phone and asked a number of questions to determine your requirements, we will provide you with a quote via e-mail at no charge. This quote will include an estimate of what the service will cost and a link to the page on our web site that contains a description of the services or programmes in which you have expressed an interest. If you require a customized outline of how the programme would unfold for your organization, we would be pleased to provide an event planning consultation for $500 with specific recommendations based on your needs. (To obtain the information required to do this, we will meet with you in person if your office is within commuting distance of the Greater Toronto area.) Most of our clients already have a made a decision about the location of their event by the time they contact us. If you require assistance with location scouting, we will determine your requirements, scope out the market and present you with 3 locations that are available for your preferred dates. The fee for location scouting is $500. If all you require is a consultation to help you plan your event and location scouting, the fee is $850. If you decide to move forward and use our services to facilitate your executive retreat or meeting, we will apply any amount paid for event planning consultations and location scouting as a credit on your final invoice.
Thirdly, we will deal with you fairly and in a timely manner and we expect the same level of professionalism from our clients and prospective clients. Please contact us when you have identified a budget and you are ready to move forward. Just as you can expect a timely response from us, we expect timely decisions from you about whether or not you intend to move forward and use our services. Under normal circumstances, for internal team building events, seminars and design projects, we would expect a decision within 2 weeks of the time that we submit our quote to you. We realize that for large internal events or major external conferences this may not be possible.
For safety reasons, we discourage the use of alcohol on our retreats. Wine can be served with dinner as long as there are to be no demanding physical activities in the evening. To avoid legal liability for your organization and ours, it is highly recommended that clients engage the services of a smart serve bartender if participants will be driving. Alcoholic beverages can also be consumed in moderation after completion of the day's activities. We reserve the right to refuse to allow group members who are intoxicated to participate in activities that require physical exertion and a high level of alertness.
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